Copc Dll Direct

// Get current service level for a skill (e.g., % answered within X seconds) COPCDLL_API double __stdcall CopcGetServiceLevel(const char* skillGroup);

// Initialize the COPC tracker with agent/skill info COPCDLL_API int __stdcall CopcInit(const char* agentId, const char* skillGroup);

int __stdcall CopcLogStart(const char* interactionId) COPC DLL

// Log an interaction start (call, chat, etc.) COPCDLL_API int __stdcall CopcLogStart(const char* interactionId);

FreeLibrary(dll); return 0; If you meant something else by – e.g., a specific COPC certification-related library , an integration with a particular contact center platform (Genesys, Avaya, Cisco) , or a DLL for a different OS – please clarify and I’ll refine the example. // Get current service level for a skill (e

return -1; // not found

int __stdcall CopcLogEnd(const char* interactionId, int abandoned) for (int i = 0; i < activeCount; i++) if (strcmp(activeInteractions[i].interactionId, interactionId) == 0) time_t now = time(NULL); double handleTime = difftime(now, activeInteractions[i].startTime); // In real COPC: update handle time, service level stats char buf[256]; sprintf(buf, "End %s, abandoned=%d, handle=%.2f sec", interactionId, abandoned, handleTime); logEvent(buf); // remove by swapping with last activeInteractions[i] = activeInteractions[--activeCount]; return 0; const char* skillGroup)

#endif