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On the device, go to Settings → Security and Privacy → Security Wipe .
Here’s a clear, step-by-step guide you can use or share: Resetting a BlackBerry 10 device (such as the Z10, Q10, Z30, Classic, Leap, or Passport) erases all user data and restores the phone to its original out-of-box state. There are two main methods: a software reset from within the OS, and a hardware key method if the device won’t boot. Method 1: Reset from Settings (Device Boots Normally) Step 1: Back up your data (optional but recommended). Connect your BlackBerry to a computer with BlackBerry Link or use a local backup to an SD card. how to reset blackberry 10 os to factory settings
When the phone vibrates, release the Power button but continue holding the Volume Up and Volume Down keys. On the device, go to Settings → Security
The device will reboot and begin the wipe process. This may take 10–20 minutes. Do not interrupt the process. Method 1: Reset from Settings (Device Boots Normally)
Tap Security Wipe .