“And if the system is wrong? You tell Mateo. He fixes it within an hour. Not next quarter. Not after a ticket. Within an hour.”
Within a month, “Last Kilometer” idle time dropped from 18 minutes to 4. Delivery capacity increased by 23% without adding a single truck. Six months later, a new competitor launched in Santiago. They used the same cheap 3PL LogiTrack had once used. Their delivery window: “2 to 6 business days.” logistica propia tracking
“Rule one,” Mateo said, soldering a GPS module to a Raspberry Pi, “visibility is not control. Visibility is just honesty. Control comes after.” “And if the system is wrong
She didn’t fire the drivers. She redesigned the route. The completo stand became an official 10-minute break point. The temperature sensor triggered an automatic alert to the driver’s cab. Within two weeks, spoilage dropped by 22%. The system worked beautifully—until it didn’t. Not next quarter